Warranty - Repairs - Service


Unless otherwise stated, OROLOG wristwatches are guaranteed against manufacturing defects for a period of 2 years from the date of purchase.  Warranty excludes normal wear and tear, accidental damage and improper use. Watch straps, watch case, watch lens and batteries are excluded from this warranty. Warranty only applies to original purchaser and/or gifted recipient provided recipient informs OROLOG or Editions in Time Gallery in writing that they are the actual owner of the watch within 45 days of original purchase date.

All claims for service under warranty should be made in writing by email if possible for efficient communication to info@hayonorolog.com


Product defects covered by our standard warranty will be completed at no charge including the cost of shipping back to the customer.  Please do not return your item without first receiving our authorisation. You will be responsible for paying for your own shipping costs for returning your item - see SHIPPING COSTS below.


We provide a full after sales service including cleaning, adjustments and all necessary repairs to have your  timepiece restored to  best working order and condition buy our skilled watchmakers in London. Prior to sending us your watch first email us with a description of the fault or service required and we will give you an estimate of likely charges. Once the watch is received we may find other or differetn defects than you previously adsvised which may alter the time required and cost of repairs. We will always quote you and obtain your approval before proceeding with any repairs.


This will always depend on the nature of the required repair and whether any parts that may be required are in stock. Our repairs are either carried out at our skilled London watchmakers or at our Swiss manufacture. Normally repairs will be completed within 2 weeks plus the delivery time back to the customer. This depends on the customers location and will normally be within 1 day to 1 week.


To return your product, you should first advise us by email that you wish to return your product and subject to any of the relevant terms and conditions above, we will then authorise and accept return of goods. We take no responsibility for goods returned without prior authorisation. Please follow our instructions, in particular regarding description of goods, to avoid or minimise possible delays or avoidable charges by UK customs on re-import. Once return is authorised please ship goods to: OROLOG (Braxford Ltd. t/as)  Green Park House, 15 Stratton Street, London  W1J 8LQ UK


You will be responsible for paying for your own shipping costs for returning your item to us for service.

We recommend that customers consider using a trackable shipping service and also purchase shipping insurance as we cannot guarantee that we will receive your returned item.