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Important Note for our EU and Canada Customers

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OROLOG - DELIVERY and RETURNs





DELIVERY TIMES

Items shown as in stock will normally ship the next working day following  receipt of payment. Typically Shipping times after goods leave our office are; UK-1 day, Europe capital cities-1-2 days, Other European destinations- 2-3 day, USA 2-3 days, Rest of World 3-5 days. Please note that actual receipt of goods will vary according to the Customers location and also by any circumstances that may affect normal delivery, such as customs clearance, weather, strikes or other factors.


CUSTOMS DUTY and TAXES

The total price charged at checkout includes free delivery to most major destinations. Prices at Checkout also include any applicable customs duty and taxes to EU/EEC countries, Australia, Canada, Hong Kong, Japan, Macau, Malaysia, New Zealand, Singapore, Switzerland, South Africa, South Korea, UAE and USA. If you cannnot obtain a confirmed delivery with prepaid taxes and duties  to your destination or wish to pay those yourself on import, please contact us by email - info@hayonorolog.com. We do not deliver at this time to some countries including; China, North Korea, Somalia, Sudan.


UNABLE TO DELIVER.

If delivery cannot be achieved after 2 or 3 attempts the goods may be returned to us. Redelivery from us will then incur additional shipping and other possible related charges. Alternatively if goods are still in the destination country, the customer may incur local re-delivery charges, payable directly to our courier's local agent.


SHIPPING RETURNS

To return your product, you should first advise us by email that you wish to return your product and subject to any of the relevant terms and conditions above, we will then authorise and accept return of goods. We take no responsibility for goods returned without prior authorisation. Please follow our instructions, in particular regarding description of goods, to avoid or minimise possible delays or avoidable charges by UK customs on re-import. Once return is authorised please ship goods to: OROLOG (Braxford Ltd. t/as)  Green Park House, 15 Stratton Street, London  W1J 8LQ UK


SHIPPING COSTS

You will be responsible for paying for your own shipping costs for returning your item. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service and the purchase of shipping insurance. We don’t guarantee that we will receive your returned item.


RETURNS EXCHANGES & REFUNDS

Goods may be returned for a REFUND or EXCHANGE within 15 days of purchase or EXCHANGE only within 30 days. After this time, REFUND or EXCHANGE will be entirely at our discretion.. To be eligible for a REFUND or EXCHANGE, your item must be in new unused and in the same condition that you received it. It must also be in the original packaging. Only goods purchased on our website or directly from us are eligible. To complete your return, we require a receipt or proof of purchase. REFUNDS will only be made to the Original Purchaser and only to the original source of payment. There are certain situations where only partial refunds or exchanges may be granted: a. Any item not in its original condition, is damaged or missing parts for reasons not due to our error. b. Any item that is returned more than 30 days after delivery. d. Any Import taxes, duties or associated customs charges which we cannot normally recover will not be credited. e. Our original incurred Shipping costs, even if original delivery was free of charge.


For further information regarding REFUNDS - see TERMS & CONDITIONS



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