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OROLOG - TERMS and CONDITIONS



RETURNS EXCHANGES & REFUNDS

Goods may be returned for a REFUND or EXCHANGE within 15 days of purchase or EXCHANGE only within 30 days. After this time, REFUND or EXCHANGE will be entirely at our discretion.. To be eligible for a REFUND or EXCHANGE, your item must be in new unused and in the same condition that you received it, with the original packaging. Only goods purchased on our website or directly from us are eligible. To complete your return, we require a receipt or proof of purchase. REFUNDS will only be made to the Original Purchaser and only to the original source of payment. There are certain situations where only partial refunds or exchanges may be granted: a. Any item not in its original condition, is damaged or missing parts for reasons not due to our error. b. Any item that is returned more than 30 days after delivery. d. Any Import taxes, duties or associated customs charges which we cannot normally recover will not be credited. e. Our original incurred Shipping costs, even if original delivery was free of charge.


REFUNDS:

Once your Returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or if there are any costs  to be deducted (see previous section RETURNS EXCHANGES & REFUNDS). Once a REFUND is approved,  a credit will be applied to your credit card or original method of payment, within 3 working days for credit cards or Paypal and 5 working days for bank transfers. In addition please allow sufficient time for the bank or card provider to actually remit funds to your account.


LATE OR MISSING REFUNDS:

If you haven’t received a refund yet, first check your credit card or bank account again.

Then contact your credit card company or bank, as it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@hayonorolog.com


SALE ITEMS:

Only regular priced items may be refunded, unfortunately sale items cannot be refunded except at our discretion according to the actual circumstances.


GIFTS:

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. To be eligible for a refund, item must be returned to reach us withinwithin 15 days of purchase. To be eligible for a gift credit, item must be returned to reach us within 30 days of purchase. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, any refunds will be sent to the gift giver.


CHANGES TO SPECIFICATIONS:

All products offered for purchase on this website are subject to changes in availability or specifications at any time without notice.


REPAIRS UNDER WARRANTY  / OUT OF WARRANTY - see WARRANTY & SERVICE


SHIPPING RETURNS & COSTS - see DELIVERY & RETURNS




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